Employee Perceptions of Company Welfare Programs: A Qualitative Study in the Financial Sector
DOI:
https://doi.org/10.59971/meta-journal.v2i3.312Keywords:
Employee welfare programs, Financial sector, Qualitative study, Organizational culture, Benefit implementationAbstract
This qualitative study explores employee perceptions of company welfare programs within Indonesia's financial sector, focusing on a private banking institution. Through in-depth interviews with 15 employees across various divisions, the research reveals that while health benefits and work flexibility are highly valued, significant disparities exist between policy design and practical implementation. Key challenges include bureaucratic access barriers, generational differences in benefit preferences, and inconsistent awareness of available programs. The findings emphasize that organizational culture, management support, and effective communication are pivotal in shaping employee experiences of welfare initiatives. The study contributes to human resource management literature by highlighting the need for more adaptive, employee-centric welfare strategies that address both structural and cultural dimensions of implementation. Practical implications suggest organizations must enhance program accessibility, tailor benefits to diverse workforce needs, and strengthen internal communication to maximize welfare program effectiveness.
Downloads
References
Adnan, Z., Hidayat, R., & Nurhayati, I. (2021). Employee well-being during COVID-19: Challenges and opportunities in Indonesia's banking sector. Journal of Business and Psychology, 36(3), 421-435. https://doi.org/10.1007/s10869-021-09745-4
Albrecht, S. L., Green, C. R., & Marty, A. (2021). Meaningful work, job resources, and employee engagement. Sustainability, 13(7), 4045. https://doi.org/10.3390/su13074045
Anwar, G., & Nasution, F. (2020). Welfare programs and employee satisfaction: A study of Indonesian banks. Human Resource Development Quarterly, 31(2), 145-162. https://doi.org/10.1002/hrdq.21385
Bailey, C., Lips-Wiersma, M., Madden, A., & Yeoman, R. (2022). Meaningful work and organizational outcomes. Human Relations, 75(1), 73-98. https://doi.org/10.1177/00187267211043358
Birt, L., Scott, S., Cavers, D., Campbell, C., & Walter, F. (2016). Member checking: A tool to enhance trustworthiness or merely a nod to validation? Qualitative Health Research, 26(13), 1802-1811. https://doi.org/10.1177/1049732316654870
Braun, V., & Clarke, V. (2022). Thematic analysis: A practical guide. SAGE.
Cooke, F. L., Wood, G., & Horwitz, F. (2021). Employee welfare in emerging economies. International Journal of Human Resource Management, 32(8), 1689-1716. https://doi.org/10.1080/09585192.2021.1913629
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE.
De Simone, S., Cicotto, G., & Lampis, J. (2022). Occupational stress and well-being: The role of organizational support. Frontiers in Psychology, 13, 812830. https://doi.org/10.3389/fpsyg.2022.812830
Hermawan, A., & Supriyanto, A. S. (2021). The role of organizational culture in employee welfare perception: Evidence from Indonesian financial institutions. Journal of Asian Finance, Economics and Business, 8(3), 1045-1054. https://doi.org/10.13106/jafeb.2021.vol8.no3.1045
Jiang, K., & Messersmith, J. (2023). High-performance work systems and employee outcomes. Journal of Management, 49(1), 262-290. https://doi.org/10.1177/01492063221118352
Kurniawati, A., Dewi, S., & Pratama, I. (2021). Talent management in the digital era: Evidence from Indonesia's financial sector. Asia Pacific Journal of Human Resources, 59(1), 78-95. https://doi.org/10.1111/1744-7941.12275
Kwon, K., & Jang, S. (2022). HR flexibility and firm performance. Personnel Review, 51(3), 900-917. https://doi.org/10.1108/PR-01-2021-0032
Putra, A., & Wijaya, R. (2022). Adapting welfare programs to post-pandemic employee needs. International Journal of Workplace Health Management, 15(1), 22-40. https://doi.org/10.1108/IJWHM-05-2021-0098
Rudolph, C. W., Rauvola, R. S., & Zacher, H. (2021). Generational differences in the workplace. Work, Aging and Retirement, 7(4), 257-272. https://doi.org/10.1093/workar/waaa026
Saks, A. M., & Gruman, J. A. (2021). Employee engagement and organizational outcomes. Human Resource Development Quarterly, 32(1), 5-24. https://doi.org/10.1002/hrdq.21416
Saunders, M., Lewis, P., & Thornhill, A. (2019). Research methods for business students (8th ed.). Pearson.
Tracy, S. J. (2020). Qualitative research methods: Collecting evidence, crafting analysis, communicating impact (2nd ed.). Wiley.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE.
