Windarsari, Wiwin Riski. “Digital Customer Relationship Management: Building Long-Term Loyalty through Data-Driven Engagement”. Jurnal Manajemen dan Kewirausahaan (JUMAWA) 3, no. 1 (November 23, 2025): 271–278. Accessed August 7, 2026. https://abadiinstitute.org/index.php/JUMAWA/article/view/389.