WINDARSARI, W. R. Social Media–Based Customer Relationship Management in the Cosmetics Industry: A Qualitative Study of Consumers. Jurnal Manajemen dan Kewirausahaan (JUMAWA), [S. l.], v. 3, n. 1, p. 239–246, 2025. DOI: 10.59971/jumawa.v3i1.386. Disponível em: https://abadiinstitute.org/index.php/JUMAWA/article/view/386. Acesso em: 7 aug. 2026.